Customer Experience

Karen Rogers

How Does Team Culture Impact the Real Estate Client Experience?

Like many successful real estate brokers, Steve Rovithis, Broker/Owner at Rovithis Realty learned about building a real estate team the...

Chelsea Donovan

How to Show Your Real Estate Clients They’re More than a Transaction

After your sellers have spent weeks preparing to sell a home, or your buyers have been searching for months, you finally get to the...

Transaction Coordinator Training: A Broker's Guide to Onboarding Your Next TC Rockstar

Are you looking to hire a TC on your team? Or having problems with the one you just brought on? We’ve all been there. The harsh reality...

Brittany Gardner

7 Tips to Help You Turn Transaction Coordination into a ‘WOW’ Customer Experience

Coordinating transactions can seem like the “unsexy” side of real estate. In fact, many agents and brokers still see transaction...

Brittany Gardner

Is Your Real Estate Tech Stack Client Friendly? How to Choose Customer-Centric Realtor Tools

No matter which way you look at it, technology is disrupting the real estate industry inside and out and today, we’re all familiar with...

Chelsea Donovan

Real Estate Closing Gifts: 20+ Ideas To Wow Your Clients

Closing gifts are a hotly debated topic among Realtors, but you can put us decidedly on Team Gifts for one simple reason: client...

Real Estate Branding Revisited: Can You Describe Your Business in Just 3 Words?

What makes a great real estate brand? We all love standout yard signage, stunning business cards, and swoon-worthy swag. But your brand...

Chelsea Donovan

How to Build a Real Estate Team Your Clients Will Love

From morning prospecting calls to afternoon home tours, a day in the shoes of a real estate rainmaker has zero room for thumb twiddling....

What Every Real Estate Broker Can Learn from a Day at the Playground

As a mom of three, I’ve spent a lot of time at the playground. On one such outing, my son (then three years old) wanted to try something...

Chelsea Donovan

New Normal, New Expectations: 9 Real Estate Experts Weigh In on Customer Experience in 2021

This year the real estate industry has been shaken, stirred, and served with a twist of surprising resilience and success. As we say...

Chelsea Donovan

These 4 Blind Spots Could Be the Reason Your Real Estate Pipeline Is Looking a Little Thin

It’s almost 2021 and the pressure is still real. Between Zillow’s latest news and expert predictions on a K-shaped recovery, real estate...